Docs / Billing & Credits
Payment, Invoices & Payment Methods
Why the Payment Page Comes From Paddle or Dodo
Soniva has two payment providers: Paddle and Dodo Payments. The payment page that pops up when you subscribe or top up comes from one of them, depending on the channel routing at the time you check out.
Both are Soniva's payment partners, responsible for actually collecting payment, issuing invoices, and handling tax compliance in each country. Your card details, per-billing-cycle statements, and invoice originals are all stored by the payment provider — Soniva's own servers never store or touch these data.
Your subscription and credits are unaffected by the channel. No matter which provider you paid through, the credits received, subscription tier, and monthly grant are all identical.
Prices Are Tax-Inclusive
The price you see is the final price you pay — local VAT/sales tax is already included, and nothing extra is added at checkout.
The exact tax rate depends on your country/region and is collected and remitted by the payment provider per local regulation.
Why Changing Payment Methods / Downloading Invoices Redirects
Clicking "Change payment method / Download invoice" under "Subscription" opens a new tab and redirects to the payment provider's official page to complete the action; the Soniva page itself doesn't close. Two reasons:
- Payment-data security: sensitive info like card numbers should only travel between the cardholder and a professional payment institution, never through Soniva's own servers. Redirecting to the payment provider's official page is industry-standard practice (Stripe, Apple, Google all run subscription management the same way).
- The legal entity issuing the invoice is the payment provider: the legal entity that collects tax from you and issues your invoice is Paddle or Dodo, so invoices and billing history all live in their systems.
Is It Safe to Redirect There? Do I Need to Log In Again
It's safe, and no re-registration or login is required.
The redirect link is a one-time authorization link generated by Soniva's server on your behalf against the payment provider, and it takes you straight to the account page bound to the current subscription — no re-entering your email or password.
Why the Invoice Isn't Under Soniva's Name
Because the payment provider is the Merchant of Record for this transaction: the legal entity collecting from you, remitting local VAT/sales tax, and bearing compliance responsibility is Paddle or Dodo — not Soniva.
So the seller name and tax details on official invoices are the payment provider's company information. This is a legally compliant way to invoice, not a wrong page.
FAQ
Q: Can Soniva issue me an invoice directly?
No. Soniva receives funds only after the payment provider collects and settles them; Soniva isn't the legal seller of this transaction and can't issue a legally binding invoice.
Q: What if I forgot which payment method I subscribed with?
Click "Change payment method / Download invoice" and the redirect page will show your currently bound payment method and billing history.
Q: Can I still see previous invoices after cancelling?
Yes. Invoice records belong to your customer account at the payment provider, independent of whether your Soniva subscription is active, so you can view history through the same entry anytime.
Q: I subscribed through Paddle — can I switch to Dodo?
Once a subscription is created it's bound to that channel. If you really need to switch, cancel the current subscription, wait for the period to end, then resubscribe. Not recommended just to change channels — both channels offer identical benefits.
Q: Are top-ups and subscriptions paid separately?
Yes. A subscription is recurring billing; a top-up is a one-time payment; they don't affect each other. A top-up requires an active subscription (Plus / Pro / Max) on your account — without one, the top-up is blocked and you'll be prompted to pick a plan first. See Top-up rules and credit validity.
Refunds
Refunds require a proactive email application and aren't processed automatically. See the Refund Policy.
Related Documents
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